Privacy policy

TL; DR

We might share your data with partners to enhance your experience or provide services (or when required by law)

This Privacy Policy (the “Policy”) explains how Dash Energy, Inc. (“Company”, “us”, “our”, and “we”) collects, uses, shares, and safeguards information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household who interact with us (“Personal Information”). This Policy supplements the Terms of Use found at: https://getdashenergy.com/terms-of-use/. Please read this Policy and the Terms of Use carefully. 

This Policy applies when you do any of the following (any such action “Visiting”):

• Visit our website, getdashenergy.com (the “Site”) or branded social media pages;
• Sign up for services or create an account (“Account”);
• Use our products and services (“Services”); and
• Communicate with us such as through our web portal, emails, phone calls, texts, and social media. 

If you provide us with the Personal Information of other individuals, you represent that you have the authority and consent (if required) to do so. You also acknowledge that such Personal Information may be used in accordance with this Policy. If you believe that your Personal Information has been provided to us improperly, please email us at support@getdashenergy.com.

By Visiting, you agree to be bound by all of the terms, conditions, and notices contained or referenced in this Policy and the Terms of Use. We may change the Policy at any time by posting revisions to the Policy on the Site. You should review the Policy from time to time to ensure you are familiar with our most recent revision. Your continued Visiting constitutes your acceptance of the revised Policy. If you do not agree with the terms of this Policy, please do not access the Site.  

Information We Collect. We collect information about you in the following ways:

• Information You Give Us. In the past 12 months, we have collected the following types of information: contact details such as name, postal address, email address, account name/username, and phone number. We also collect information that you provide to us when you sign up to buy electricity and use our Services such as billing information, , electric account and meter information, current utility information, energy usage, and other information relevant to services and online experience. 

Your communications with us may be recorded and monitored for purposes such as quality control, analytics, and to protect us in the event of a legal dispute. You will be informed at the outset of a call that it may be recorded for these purposes, and by continuing with the call you consent to such recordings.  

• Information Collected from Others. We may receive information about you from customers that use our products and services, such as your contact details, electric account and meter information, current utility information, energy usage, and other information relevant to providing electricity and/or gas to you. We may obtain information from third parties from which we purchase Personal Information and from publicly available information.

• Information Collected Automatically When You Visit Our Website. When you browse our website, we may collect certain electronic information, such as your computer’s IP, MAC address, and browser. We also may use cookies (i.e., a small piece of code stored on your device for record-keeping purposes), web beacons, or similar mechanisms to better understand how you and others use our website and for analytics purposes. Our website may provide you with the ability to opt-out of the use of cookies. If you do opt out of the use of cookies on our website, all of the functionalities of the website may not be available to you. More information on cookies and how to disable them can be found at www.allaboutcookies.org/. We also may utilize third-party providers, including Google Analytics, that collect certain electronic information, such as your computer’s IP address and how you use our Site, directly from our website. These third-party service providers may use cookies, web beacons, or similar technologies to collect information sent by your browser as part of a web page request, such as your IP address. This Privacy Statement does not cover the collection methods or use of the information collected by these vendors. These vendors have their own privacy policies. To find out more about how Google Analytics collects and processes data and how to disable Google Analytics from being used in your browser, please visit www.google.com/policies/privacy/partners/ or the Google Analytics opt-out page at tools.google.com/dlpage/gaoptout.

Some browsers have incorporated “Do Not Track” features. Most of these features, when turned on, send a signal or preference to the website or online service that a user visits, indicating that the user does not wish to be tracked. Because there is not yet a common understanding of how to interpret Do Not Track signals, we do not currently respond to those signals. For more information regarding Do Not Track mechanisms, see http://allaboutdnt.com/. 

How Information is Used. We use and share the information we collect from you and information we collect about you from others to:

• provide the Services you request, including confirmations and technical support;
• create, manage, and service your Account;
• respond to your inquiries; 
• tell you about products and services that may be of interest to you;
• analyze the use of our Site and our Services;
• develop new products and services and improve our existing Services;
• understand how you arrived at the Site;
• manage the Site and any Services;
• enforce our Terms of Use; 
• enforce the terms of this Policy; 
• detect, investigate, and prevent activities that may violate our policies or be fraudulent or illegal or a threat to safety; 
• assist law enforcement and comply with legal requirements; and
• other instances where we obtain your consent.

Information Disclosed to Vendors, Partners, Service Providers, and Others for Business Purposes. We may disclose information about you, including Personal Information, to vendors, contractors, or business partners that work with us to communicate with you in connection with and to provide services related to the Site and our Services. When you sign up with us, we will share your information with our energy supplier partners, who will help activate your new plan with your utility. The types of information we may disclose to others include: